Studio+ support

Contact the Studio+ team

For help with the app, email hello@studioplus.fit. Tell us your gym, the screen you were using, what happened and whether you are using the website, an iPhone or an Android device. Include the app version if available.

Never send passwords, sign-in codes, full payment card details or sensitive health information. Remove personal information from screenshots. If we need to verify account ownership, we will explain how to do so.

Sign-in and account access

Use the email associated with your gym account. You can reset your password or return to sign-in. If your gym or membership is missing, contact your gym to confirm your account and access.

Bookings, memberships and billing

Your gym manages its timetable, membership terms, cancellation rules, credits and in-person services. Contact the gym for changes to those services. For an app or payment error, contact Studio+ with the date, amount and receipt reference. Do not send payment card details.

If a receipt was issued by Apple or Google, their purchase history and refund processes apply. A booking cancellation and a subscription cancellation are separate actions; check your receipt and membership terms.

Report a safety or content concern

Use the report action on the content where available, or email the Studio+ team with your gym and a description of the concern. You can manage blocked accounts in your account settings. See our terms and community rules.

Studio+ support is not an emergency service. If someone is in immediate danger, contact local emergency services.

Privacy, health data and deletion

Read our privacy policy and health data policy. You can request account or health-data deletion even if you cannot sign in. Specify which data you want deleted; you do not need to send the health readings themselves.